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Frequently Asked Questions

When will the rooms be allocated?

The allocation of the rooms is done a few days before the contract begins.

When can I know my room number?

You will be informed of your room number at the time of your check-in.

What about visitors in the room?

Nights spent by visitors must always be announced in advance at the reception.

Who provides the bed linens?

The bed linen and towels are provided and washed by us. However, if we notice any carelessness (stains, tears, etc.) we reserve the right to remove the towels.

What happens to my room during the summer?

During the summer period (July-August), you have two options:

You can reserve your room during the summer period (please extend the contract early enough, if necessary). If you don’t occupy your room during the two months in the summer, you can report this at the reception and the additional costs, internet and the cleaning costs will be deducted.
You can also terminate your contract for June 30 and sign a new contract for the autumn semester. In this case you will then receive another room.

Where can I pick up my packages?

All packages of the residents are left at the reception and the residents are informed by the reception.

Who provides the cooking utensils?

Students must bring their own cooking utensils and dishes. Caution, induction plate. Make sure you have the right equipment.

What about the cleaning and internet costs ?

These services are mandatory and are integrated in the contract.

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